who we are
Shades was born in 2015 outside Detroit with the idea that quality should come first. We design, make, and sell goods and apparel that makes you feel good, by looking good and doing good. Our dedication to quality has been present since our inception, hence our motto "Built to be better, because it should be." Every action we take and product we make aligns with this motto; always has, always will. Of course, "better" can mean many different things, so we strive to be better in every way we can think of; better stewards of the enviorment, better materials and production methods, and better experience for our customers, no matter who or what they are.
Welcome to Shades Ferry. Take a look around our site and let us know if you need anything (or just want to talk).
xoxo Shades
company info:
GOOD FOR HER. GOOD FOR US ALL.
We hate fast fashion - alright we said it. Rather than focusing on the latest trend, we focus on capturing your unique style and delivering a high quality product designed and manufactured to last as long as you do. Want to try something new? We will soon offer a buy-back program where we will pay for return shipping of your old item, and give you a discount on a new one. Your item will be repaired then sold again. If the item not sold within 30 days, it is donated or recycled.
QUALITY FIRST. ALWAYS.
"Built better, because it should be." That's out motto and we are sticking to it. We hate fast fashion and gimics - good thing is, you will find neither of those things here. We stand behind our products and are so sure that you will too, we offer a 100% satisfaction guarantee. Not happy? We will make it right, just contact us.
FOR HIM, HER, AND THEM.
Sizes and cuts? We have them all. We offer a mix of gendered and unisex items so you can feel comfortable, look great, and buy what fits your needs. Also, every product we sell has a size guide so you can find the perfect size for your body.
AFFLIATE PROGRAM
Shades Ferry offers a competitive affliate program to help you grow your own brand and get paid. Complete the application here: https://af.uppromote.com/shades-ferry/register
The terms are simple. You get $5 for every product sold - that's it! You will get paid on ANY sale a customer makes within 30 days of clicking your link. Other terms apply, so be sure to see the application for more info.
Note that not everyone who applies to the affliate program will be selected. To become considered, complete the application and you will here from us soon.
policies + FAQs
SHIPPING INFO + RATES
We charge a flat rate of $4-12 per order. This rate is the same regardless of number of items ordered and is dependent on your location. We understand free shipping is nice, but charging for shipping gives you the absolute best value for your money.
Items are typically shipped within 2-4 business days of order. After placing an order, you will receive a confirmation email. Then, once your item ships, you will also receive a tracking number. Note that shipping delays can occur based on product availability and order volume. Although rare, production and shipping can take as long as 4 weeks. If a particular item is out of stock, we reserve the right to change the product your item is printed on with a similar product (for example, a nearly identical shirt but a different brand than what was shown in the listing). This is extremely rare, but if this happens, we will let you know and you will not be charged additionally, or you will have the option to cancel your order and receive a refund. Don’t worry - we stand behind every single item we sell and will always work to make sure you are 100 percent satisfied.
When our items are out of stock, we update our website to reflect that, but sometimes we are unaware of an out of stock product until after an order has already been placed. Again, this is extremely rare so you have nothing to worry about.
If your order is delayed, we will email you ASAP with updates as we recieve them. If your package is stolen or lost in transit, please contact us and we will issue a replacement. Please know we work as hard as we can to get you your items as quickly as possible! If you ever have a question about the status of an order, do not hesitate to reach out.
WARRANTY + RETURNS
With every product and order, we have a 100% satisfaction guarantee. We have a lifetime warranty on all items sold on our site. If you are dissatisfied with your order or item, contact us and we will make it right by either refunding your money or exchanging with a new item. Please note that our products are often hand made and slight variations will occur from product to product. Also note that colors may be slightly different on actual products than what they appear to be on this website, as screens and devices can sometimes alter the true color.
To start a return, contact us using the contact form and be sure to include your order number.
Items not covered under warranty:
- normal use and wear
- items lost or stolen once delivered
- items damaged from incorrect washing or care
CARE + USE
We pride ourselves on providing durable, high quality products. To maintain the life of your product, please be sure to follow the below care / use instructions.
APPAREL ITEMS: Follow the directions on the tag, if available. In general, all apparal items should be washed with cold water on the delicate cycle. Items should be turned inside-out prior to washing. Do not use bleach. Use only a gentle, color-safe detergent. Do not use fabric softener or other laundry additives beyond normal detergent. Wash only with like colors. Do not iron graphics or embroidery. To release wrinkles from graphics, use only a handheld steamer and steam only when the shirt is inside out. Threads coming lose from embroidery is normal over time. If this happens, cut thread with sharp sissors - do not pull thread. Do not pull any loose threads that appear on the item; only cut with sharp sissors. Tumble dry LOW / DELICATE cycle with like colors. Remove promptly and fold or hang to prevent wrinkles in graphics.
Shades Ferry is wholly owned and operated by Synaptic.